Contact Centre Intelligence Corporate Consulting
Christine helps organisations identify:
- operational blind spots
- broken workflows
- data misinterpretation
- misaligned objectives
- inefficient customer journeys
- knowledge gaps
- capability gaps
- assumptions hiding in processes & metrics
She brings structure, visibility, and clarity where teams previously had noise.
Connecting You Seamlessly
Bespoke Intelligence Training Programmes
Christine designs and delivers training for:
- operational leaders
- workforce planning teams
- analysts & reporting teams
- contact centre managers
- quality & service improvement teams
Training can be delivered:
- virtually
- on-site
- hybrid
- in one-off intensives
- or ongoing capability programmes
Enterprise AI Adoption & Framework Design
Christine helps organisations adopt AI safely and responsibly, with alignment across:
The focus:
Clarity. Guardrails. Best practice. Human-centric AI adoption.
- customer service
- WFM
- analytics
- knowledge management
- automation & digital journeys
- frontline operations
Industries Served:
- Technology
- Travel
- Retail
- Healthcare
- Financial services
- Utilities
- Public sector
- Global online marketplaces
- Market-leading digital brands
Why Corporates Choose Christine:
- 30 years of multinational experience
- Clear, structured, frameworks
- Jargon-free communication
- Deep operational understanding
- C-suite to frontline alignment
- Proven track record in global rollouts
- Ability to explain complex systems simply
- Strategic + practical delivery combined
CORPORATE CONSULTING & ENTERPRISE TRAINING —FAQ SECTION
1. What types of organisations does Christine work with?
Christine works with mid-sized to large organisations across:
- Travel & hospitality
- Telecommunications
- Retail
- Healthcare
- Utilities
- Financial services
- Technology
- Public sector
- Market-leading digital brands
- Global online marketplaces
Her frameworks adapt to any high-volume, multi-channel operatio
2. What is “Contact Centre Intelligence,” and why does it matter?
Contact Centre Intelligence is the ability to understand, measure, and act on the right operational insights across:
- customer operations
- workforce planning
- reporting & analytics
- quality & coaching
- knowledge systems
- digital channels & automation
Most organisations have data — but lack intelligence.
Christine closes that gap.
3. What problems does Christine typically solve?
She helps organisations uncover and resolve issues such as:
- misaligned metrics
- conflicting reports
- unclear ownership
- siloed teams
- operational blind spots
- workflow breakdowns
- flawed assumptions
- inaccurate forecasts
- inefficient processes
- weak cross-functional communication
Her work creates clarity, alignment, and sustainable operational performance.
4. How does the consulting process begin?
Most engagements start with a Discovery Call, followed by a structured assessment covering:
- current-state operations
- metrics & reporting
- stakeholder alignment
- voice of customer
- knowledge mechanisms
- leadership clarity
- organisational assumptions
From there, Christine maps out the transformation pathway.
5. What is included in the Corporate Edition of Close The Gapof Close the Gap?
The corporate version includes:
- 9 in-depth modules
- live leadership workshops
- capability mapping
- diagnostic toolkits
- templates & frameworks
- cross-functional alignment sessions
- intelligence maturity assessments
- certification options
It goes far deeper than the SME edition and is designed specifically for enterprise-level change.
6. Does Christine offer on-site consulting?
Yes — Christine can work:
- on-site in the UK
- on-site internationally
- virtually via Zoom/Teams
- or through hybrid consulting packages
- Engagement format depends on project scope and timelines.
7. Can Christine work with our internal analytics or operations teams?
Absolutely.
She frequently collaborates with:
- WFM teams
- Reporting & analytics teams
- Contact centre leadership
- Quality & coaching teams
- Digital transformation units
- AI/automation teams
- CX and insight functions
- She helps align all functions toward a shared intelligence strategy.
8. Do you offer bespoke enterprise training programmes?
Yes — Christine designs customised training for:
- operational leaders
- team managers
- analysts
- WFM teams
- Quality teams
- digital & automation roles
These can be delivered on-site or virtually, and tailored to your industry.s.
9. How long does a consulting engagement usually last?
It depends on the scope, but typical engagements include:
- 2–4 week diagnostic
- 4–12 week transformation sprint
- 3–6 month capability programme
- ongoing advisory options
Larger operational transformations may run over a longer period.
10. What’s the difference between SME training and corporate consulting?
SME training teaches business owners foundational intelligence concepts.
Corporate consulting is deep, strategic, and operational, focusing on:
- enterprise alignment
- metrics clarity
- forecasting improvements
- reporting consistency
- leadership frameworks
- cross-functional maturity
- automation readiness
- intelligence capability building
Very different audiences — very different outcomes.
11. Can Christine help us adopt AI in our operations?
Yes — Christine supports organisations in:
- safe AI adoption
- operational guardrails
- workflow assessments
- AI-influenced planning
- knowledge integration
- customer journey improvement
- automation readiness
All based on ethical, responsible AI principles.
12. What deliverables will we receive?
Depending on your engagement, this may include:
- diagnostic assessments
- capability reports
- customised frameworks
- operational playbooks
- transformation plans
- workshop recordings
- template libraries
- leadership briefings
Everything is designed for clarity and implementation.
13. How do we know if we are ready for corporate consulting?
If you’re seeing any of these, you’re ready:
- inconsistent reporting
- performance fluctuations
- unclear KPIs
- growing complexity
- siloed teams
- new channel expansion
- digital transformation challenges
- AI adoption uncertainty
- poor forecasting accuracy
- operational friction
A discovery call will confirm the best path forward.
14. Do you offer long-term advisory support?
Yes — after the core engagement, Christine can remain as a strategic advisor for:
- leadership
- WFM
- analytics
- digital teams
- transformation units
This ensures momentum and accountability.
15. How do we get started?
Simply book a Corporate Discovery Call.
From there, Christine will outline:
- current gaps
- recommended approach
- timelines
- costs
- expected outcomes
No pressure — just clarity.