Christine specialises in the structural core of enterprise operations:

• CCaaS platform consultancy
• SaaS and PaaS alignment
• BI model interpretation
• intelligence frameworks
• workforce optimisation (WFM/WFO)
• omnichannel design
• enterprise T&D strategy
• operational readiness
• transformational learning systems
• gap analysis and assumption mapping
• Her work focuses on the unseen:

The hidden constraints, broken assumptions and invisible gaps that undermine performance.

Christine has worked with global platforms, multinational organisations, and enterprise contact centre operations for over 30 years.

She built the Lifeworkz enterprise methodology now known as:
Close The Gap — The Contact Centre Intelligence System.